TSO in 2020

[Mandydog]

Hello, I purchased a ticket/t shirt bundle and received an order confirmation but have yet to receive the access code for the show. I have emailed the site twice and have received no reply. Is anyone else having a problem getting their code? 
Thanks,
Gary

As I understand it, if you bought a regular ticket for yourself from the tsolivestream site, there is no code. You simply log into that site for the Show.  If you bought a Gift Ticket, those need codes and TSO (or whatever firm they hired to represent them and facilitate the codes) is slow at getting those to everyone.

I bought mine on the TSO merchandise site.
Looks like I made the wrong choice. ?
Thanks for replying.

According to a woman who works for the management firm that runs TSO, “the merch team ran out of codes and are working to fulfill. If you don't have anything in your inbox by tomorrow night, reach out to trans-siberian.com/help”. You can also email shoptranssiberian@gmail.com.

I emailed trans-siberian.com/help and got this reply-
“Please note, at this time, email support and phone support is not available. We appreciate your understanding “Please note, at this time, email support and phone support is not available. We appreciate your understanding during this time.

Please do not reply to this email as it will not reach a Fan Support Representative.”  

Looks like I’m down $68.
First show I will have missed since the beginning in 1999.



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Please do not reply to this email as it will not reach a Fan Support Representative.